At Deeve, we ensure your fine jewelry arrives safely and quickly. Enjoy free shipping across Canada and the United States, with secure packaging and full insurance on every order.

Free Shipping

Canada & United States
We offer free standard shipping on all fine jewelry orders to:
- All Canadian provinces and territories
- All 50 United States

No minimum purchase required. Every Deeve piece ships free.

Why We Offer Free Shipping
Fine jewelry is an investment. We believe shipping costs shouldn't stand between you and the perfect piece. That's why every order ships free with full insurance and tracking.

Delivery Timeline

Standard Shipping (Free)

Canada:
- Ontario: 4-6 business days
- Quebec: 4-6 business days
- British Columbia: 4-6 business days
- Alberta: 4-6 business days
- Other provinces: 4-6 business days

United States:
- East Coast: 4-6 business days
- West Coast: 4-6 business days
- Midwest: 4-6 business days
- South: 4-6 business days
- Alaska & Hawaii: 4-6 business days

Processing Time
- Custom Designs: 5-30 days (depending on complexity)

Total delivery time = Processing time + Shipping time

International Shipping

Available Countries
We currently ship to Canada and the United States. International shipping to other countries is not available at this time.

Expanding Soon: We're working to bring Deeve fine jewelry to more countries. Contact info@deeve.ca to be notified when we ship to your region.

Order Processing

When Orders Ship

Orders placed:
- Monday-Friday before 2 PM EST: Ship same business day
- Monday-Friday after 2 PM EST: Ship next business day
- Saturday-Sunday: Ship next business day (Monday)
- Holidays: Ship next business day

Order Confirmation
You'll receive email confirmation immediately after placing your order, including:
- Order number
- Items ordered
- Shipping address
- Estimated delivery date

Shipping Confirmation
When your order ships, you'll receive:
- Tracking number
- Carrier information
- Estimated delivery date
- Link to track your package

Track your order: Use your tracking number at the carrier's website or contact orders@deeve.ca for assistance.

Shipping Methods & Carriers

Our Trusted Carriers

Canada:
- Canada Post (standard shipping)
- Purolator (expedited options)
- UPS (signature required items)

United States:
- USPS (standard shipping)
- UPS (expedited options)
- FedEx (signature required items)

Signature Required
Orders over $1,000 CAD require signature upon delivery for security. Someone must be present to sign for the package.

Secure Packaging

Quality Assurance

Our jewelry is carefully sourced from trusted suppliers and undergoes quality inspection before shipment to ensure every piece meets our standards. Each item is verified for authenticity, craftsmanship, and condition before being packaged for delivery.

How We Package Your Jewelry

Every Deeve piece is packaged with care:

Layer 1: Jewelry Box
- Premium presentation box
- Soft interior lining
- Certificate of authenticity
- IGI certificate (for diamond pieces)

Layer 2: Protective Wrapping
- Bubble wrap protection
- Tamper-evident sealing
- Moisture protection

Layer 3: Shipping Box
- Sturdy corrugated box
- Cushioned interior
- Discreet exterior (no jewelry branding)
- Sealed with security tape

Layer 4: Insurance & Tracking
- Full insurance coverage
- Real-time tracking
- Signature confirmation (high-value orders)

Shipping Insurance

Full Coverage Included
Every order includes full insurance coverage at no extra cost:
- Lost packages: Full refund or replacement
- Damaged items: Full refund or replacement
- Stolen packages: Full refund or replacement

No deductibles. No claims process for you. We handle everything.

If Something Goes Wrong

Lost Package:
1. Contact orders@deeve.ca immediately
2. We file the claim with the carrier
3. Replacement ships within 2 business days
4. Or full refund processed within 3 business days

Damaged Package:
1. Take photos of damage
2. Contact orders@deeve.ca within 48 hours
3. Keep all packaging materials
4. We arrange free return shipping
5. Replacement ships immediately

Tracking Your Order

Real-Time Tracking
Every order includes tracking:
- Email with tracking number when order ships
- Real-time updates as package moves
- Estimated delivery date
- Delivery confirmation

Track Your Package

Method 1: Email Link
Click the tracking link in your shipping confirmation email

Method 2: Carrier Website
Enter your tracking number at:
- Canada Post: canadapost.ca/track
- USPS: usps.com/track
- UPS: ups.com/track
- FedEx: fedex.com/track

Method 3: Contact Us
Email orders@deeve.ca with your order number for tracking assistance

Delivery Issues

Package Not Received

If tracking shows delivered but you didn't receive it:

Step 1: Check these locations:
- Front porch, back door, side entrance
- Mailbox or parcel locker
- With neighbors or building manager
- Inside storm door or garage

Step 2: Wait 24 hours
Sometimes carriers mark packages delivered before actual delivery

Step 3: Contact us
Email orders@deeve.ca if package not found after 24 hours

We'll handle it:
- File claim with carrier
- Send replacement immediately
- Or process full refund
- No cost to you

Incorrect Address

If you provided an incorrect shipping address:

Before shipment:
- Contact orders@deeve.ca immediately
- We'll update the address at no charge

After shipment:
- Contact orders@deeve.ca immediately
- We'll attempt to redirect with carrier
- Address correction fees may apply

Best practice: Double-check your shipping address before completing checkout

Customs & Duties

Canada Orders
No customs fees. All orders ship from within Canada. You pay only the price shown at checkout plus applicable Canadian taxes.

United States Orders
No customs fees. Orders ship from our supplier in the USA or are properly declared for duty-free entry.

You pay only:
- Item price
- Applicable state sales tax (if any)
- $0 shipping

No surprise fees at delivery.

Expedited Shipping

Need your jewelry faster? Contact orders@deeve.ca before placing your order to discuss expedited shipping options:


Available for in-stock items only. Custom designs require standard processing time.

Custom Jewelry Shipping

Custom Design Timeline

Simple Designs: 5-7 days + shipping
Complex Designs: 14-30 days + shipping

Timeline includes:
- Design consultation
- CAD rendering approval
- Production time
- Quality inspection
- Shipping time

Track your custom order: We'll send progress updates throughout the design and production process. Contact services@deeve.ca anytime for status updates.

Holiday Shipping

Peak Season Deadlines

To ensure delivery before major holidays:

Christmas/New Year:
- Canada: Order by December 15
- United States: Order by December 12

Valentine's Day:
- Canada: Order by February 7
- United States: Order by February 5

Mother's Day:
- Canada: Order by May 3
- United States: Order by April 30

Dates are approximate. Contact orders@deeve.ca for current holiday shipping deadlines.

PO Boxes & APO/FPO

PO Box Delivery
We ship to PO Boxes via:
- Canada Post (Canada)
- USPS (United States)

Note: High-value orders requiring signature cannot be delivered to PO Boxes. Please provide a street address for orders over $1,000 CAD.


Order Changes & Cancellations

Before Shipment
Contact orders@deeve.ca immediately to:
- Change shipping address
- Cancel order (full refund)
- Modify order items

Response time: Within 1 business day

After Shipment
Once shipped, orders cannot be modified. You can:
- Return for refund (30-day money-back guarantee)
- Exchange for different item
- Contact orders@deeve.ca for assistance

Multiple Item Orders

All Items Ship Together
Orders with multiple items ship together once all items are ready. This ensures:
- One shipping charge (free)
- One delivery
- All items arrive together

Exception: Custom designs may ship separately if ready at different times. We'll notify you if this occurs.

Shipping Restrictions

We Cannot Ship To:
- International addresses (outside Canada/USA)
- Freight forwarders
- Package forwarding services

Why: Insurance and warranty coverage require direct delivery to customer address.

Questions About Shipping?

Contact Our Team

Email: orders@deeve.ca 
Response Time: Within 24 hours (1 business day)

For general inquiries: info@deeve.ca 
For custom orders: services@deeve.ca 
For returns: returns@deeve.ca

Common Questions

Q: Is shipping really free? 
A: Yes, 100% free standard shipping to Canada and USA. No minimum purchase. No hidden fees.

Q: How long until my order arrives? 
A: 4-7 business days total for most locations (1-2 days processing + 3-5 days shipping).

Q: Do you ship internationally? 
A: Currently only Canada and USA. Contact info@deeve.ca to be notified when we expand.

Q: Is my package insured? 
A: Yes, every order includes full insurance coverage at no extra cost.

Q: What if my package is lost? 
A: Contact orders@deeve.ca. We'll send a replacement immediately or process a full refund. No cost to you.

Our Shipping Commitment

Why Choose Deeve

- Free Shipping: Canada & USA, no minimum
locations
- Fully Insured: Every package, no extra cost
- Secure Packaging: Premium presentation, discreet exterior
- Real-Time Tracking: Know exactly where your jewelry is
- Signature Required: High-value orders for security
- Easy Returns: 30-day money-back guarantee

Quality You Can Trust

Every Deeve shipment includes:
- Certificate of authenticity
- IGI certificate (diamond pieces)
- Premium presentation packaging
- Care instructions
- Lifetime warranty information

Start shopping: Explore our fine jewelry collections with free shipping.

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Related Information

Need more details? Visit these helpful pages:

- Returns & Exchanges - Easy returns with free return shipping
- Refund Policy - 30-day money-back guarantee
- Warranty & Commitment - Lifetime warranty coverage
- Contact Us - Get in touch with our support team
- Custom Jewelry Design - Custom design process and timeline
- Fine Jewelry Services - Repair and maintenance services

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Last Updated: December 2024

Questions? Contact orders@deeve.ca for personalized shipping assistance.