Support
Contact DEEVE
One team answers everything — orders, warranty, custom work — directly from our head office.
Phone line: Monday–Friday 9 AM–5 PM, Saturday 10 AM–2 PM Eastern.
In short
DEEVE support is available through the 24/7 concierge chat on every page, by email, and by toll-free phone — every inquiry handled by our Toronto head office team, covering orders, warranty claims, custom design, returns and repairs.
Ways to reach us
Concierge chat
Available 24/7, on every page of the site — the fastest first answer.
Text us
Specialists reply Mon–Fri, 9–5 Eastern. Message and data rates may apply. Reply STOP to end messages, HELP for assistance. Text updates · SMS terms.
Head office
302 Bay Street, Suite 409
Toronto, Ontario M5H 0B6
By appointment only — Monday to Friday, 9 AM–5 PM Eastern — for an engagement ring or custom design consultation, warranty, resizing or repair service, or local order pickup. Not a showroom; no jewellery is kept on site. Serving customers across Canada and the United States.
Book a time
Pick a time that suits you, and a DEEVE specialist will call you — about a piece you are considering, custom design, sizing or an order.
Monday–Friday 9 AM–5 PM, Saturday 10 AM–2 PM Eastern. Or call 855-633-4131 during those hours.
Meet us at 302 Bay Street, Suite 409, Toronto — for an engagement ring or custom design consultation, warranty, resizing or repair service, or to pick up an order. By appointment only; not a showroom, and no jewellery is kept on site.
Monday–Friday 9 AM–5 PM Eastern.
We're Here to Help
Write to the team that makes and services every piece. Include an order number if you have one.
What we can help with
Custom designFrom concept to completion — send inspiration, metal, stones, budget, timeline.
Order status & trackingInclude your order number and the email used at checkout.
Returns & exchanges30-day policy; return shipping is at the customer's cost.
Services & repairsCleaning, resizing, rhodium plating, prong repair — by appointment or by UPS.
Product questionsLab-grown diamonds, 14K vs 18K gold, sizing and fit, customization.
Warranty & authenticityLifetime warranty, diamond certificates, complete materials disclosure.
Many questions are answered in our guides —
Gold educationDiamond educationJewellery careAll guides
Every inquiry receives personalized attention from Arta Talachian, Master Goldsmith & Certified Gemologist, and our team.
FAQ
Questions, answered.
How quickly will I receive a response?
Our concierge chat is available 24/7. Email inquiries receive a response within 24 hours on business days (Monday–Friday, 9 AM–5 PM Eastern). For urgent matters, indicate this in your subject line. You can also call 855-633-4131 (toll-free) Monday–Friday, 9 AM–5 PM, and Saturday, 10 AM–2 PM Eastern.
Can I visit DEEVE in person?
Our head office at 302 Bay Street, Suite 409, Toronto serves engagement ring and custom design consultations, warranty, resizing and repair service, and local order pickup — by appointment only. It is not a showroom and no jewellery is kept on site. Pieces can also come to us by UPS. Request a visit online at deeve.ca/pages/contact (Monday to Friday, 9 AM–5 PM Eastern) and our team confirms it by email, or email support@deeve.ca.
Do you offer phone consultations?
Yes. We’re happy to arrange phone consultations for custom design inquiries or detailed product questions. Call 855-633-4131 (toll-free) or email us first to schedule a convenient time.
How do I track my order?
You’ll receive a shipping confirmation email with a tracking number when your order ships. For order status questions, email support@deeve.ca with your order number and the email address used for the order.
How do I make a warranty claim?
Email support@deeve.ca with details about your piece and the service needed. We respond within 24 hours on business days and will send the address and instructions for sending your piece by UPS. Most repairs are completed within 2–3 weeks. DEEVE pays shipping both ways when the cause is a manufacturing defect; for normal wear or damage, the customer pays shipping both ways.
How do I care for my jewelry?
We provide care instructions with every purchase. For comprehensive guides covering all materials and gemstones, visit the Jewelry Care Hub on our blog.
Continue Exploring
The top of the range at 10 cttw, and the house's best-selling piece.
A 2 ct IGI-graded G/VS1 round solitaire in solid 14K gold.
Every DEEVE piece is covered by our in-house lifetime warranty.
How we verify metals and diamonds, and what our marks mean.
Responsible sourcing and jewellery made to last a lifetime.
The master goldsmith and certified gemmologist behind DEEVE.
In-house workshop repairs, resizing and refinishing.
We're Here to Help
