Contact Deeve - We're Here to Help
Have questions about our fine jewelry, custom designs, or services?
House Of Deeve
Operating As: Deeve
Business Type: Online Fine Jewelry Store
General Inquirers: support@deeve.ca
Location
Location: Holland Landing, Ontario, Canada
Service Areas:
Canada & United States
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday - Sunday: Closed
(Email support available 24/7)
Orders & Shipping
Questions about your order status, shipping updates, tracking information, or delivery concerns.
Email: orders@deeve.ca
Response Time: Within 12 hours
Returns & Exchanges
Need to return or exchange a piece? We make the process simple and stress-free with our 14-day policy.
Email: returns@deeve.ca
Response Time: Within 24 hours
Send Us a Message
Prefer to fill out a form? Send us your inquiry and we'll respond within 24 hours.
Privacy Note: Your information is secure and will only be used to respond to your inquiry.
Our Commitment:
At Deeve, we're dedicated to providing exceptional customer service alongside our sustainable fine jewelry. Every inquiry receives personalized attention from our team.
Frequently asked questions
How do I contact Deeve customer service?
You can reach our customer service team through our contact form or email. We respond within 24 hours to all inquiries regarding orders, repairs, warranty, and fine jewelry care.
Does Deeve offer care and repairs for jewelry?
Yes. Deeve provides lifetime complimentary polishing, inspections, cleaning, and repair support for most solid gold and lab-grown diamond pieces.
How long does shipping take?
We ship across Canada and the US with insured, trackable delivery. Shipping estimates vary, but most orders arrive within 2–7 business days.
Can I return or exchange my order?
Yes. Returns and exchanges are available on most fine jewelry items when initiated within the return window and shipped back in original condition with certificates.
Are Deeve diamonds ethical and conflict-free?
Absolutely. All diamonds used in Deeve jewelry are lab-grown, ethically produced, and conflict-free, offering exceptional brilliance with responsible sourcing.
Questions About Fine Jewelry? We're Here to Help
At Deeve, we believe exceptional jewelry deserves exceptional service. Whether you're exploring engagement rings, designing a custom piece, or need guidance on sizing, repairs, or our lifetime warranty—our team is ready to assist.
Expert Guidance from Master Goldsmiths
As a fifth-generation family of master goldsmiths, gemologists, and designers, we bring decades of expertise to every conversation. We're here to answer questions about:
- Engagement rings & wedding bands in solid 14k and 18k gold
- Custom jewelry design tailored to your vision
- Lab-grown diamonds and ethical sourcing
- Sizing, repairs & warranty services
- Gold authenticity & certifications
- Care instructions for your fine jewelry
Book a Consultation or Reach Out
Whether you prefer email, phone, or an in-person consultation, we're committed to providing transparent, honest guidance. Our repair and warranty service consultations are available Monday–Friday, 9:00 AM–5:00 PM EST.Ready to start your jewelry journey? Contact us today to discuss your needs, schedule a consultation, or learn more about our collections.Discover more about our materials & authenticity, ethical sourcing, and lifetime warranty.
