Fine Jewelry Support, Custom Design & Warranty Service
The fastest way to reach DEEVE is by email at support@deeve.ca or by phone at 855-633-4131 (toll-free). Our concierge chat is available 24/7 right here on the site; email replies arrive within 24 hours on business days (Monday–Friday, 9 AM–5 PM EST). For warranty claims, custom design, order support, returns, and repairs — all inquiries are handled by our Toronto head office team.
Quick Answer: How to Reach DEEVE
- Chat: the DEEVE Concierge — available 24/7 on every page
- Email: support@deeve.ca — response within 24 hours on business days
- Phone (toll-free): 855-633-4131 — Monday–Friday, 9 AM–5 PM EST
- Head office: 302 Bay Street, Suite 409, Toronto — by appointment only (not a showroom)
- Warranty claims: Email with piece details — prepaid insured shipping label provided, or local drop-off by appointment
- Returns: 30-day policy — free return shipping within Canada and the US
Get in Touch
Whether you’re interested in our collection, need help with an existing order, want to discuss custom design, or have questions about our materials and sourcing, we’re here to assist you. Our team typically responds within 24 hours during business days.
Contact Information
For all inquiries, orders, and support
Response within 24 hours on business days
Text us
Prefer to text? Message DEEVE’s specialists at 855-633-4131. By sending a text, you agree to receive replies from DEEVE about your inquiry and your order updates — nothing else, never marketing. Message frequency varies by conversation; message and data rates may apply. Reply STOP at any time to end messages, or HELP for assistance.
Specialists reply Monday–Friday, 9–5 Eastern.
See our SMS Terms & Conditions.
Head Office
302 Bay Street, Suite 409
Toronto, Ontario M5H 0B6
By appointment only — warranty service and local order pickup. Not a showroom; no jewellery is kept on site.
Serving customers across Canada and the United States
Business Hours
Concierge chat: Available 24/7 on every page
Phone & email (human team): Monday–Friday, 9:00 AM–5:00 PM EST
Email inquiries answered within 24 hours on business days
What Can We Help You With?
Custom Design Inquiries
Interested in creating your perfect piece? We offer comprehensive custom design services from concept to completion.
What to include in your inquiry:
- Design inspiration or reference images
- Preferred metal (14K or 18K gold, color preference)
- Diamond or gemstone preferences
- Budget range
- Timeline requirements
Order Status & Tracking
Questions about your order? We’re here to help with order status, tracking information, and delivery updates.
Please include:
- Order number
- Email address used for order
- Specific question or concern
Returns & Exchanges
Need to return or exchange an item? We offer a 30-day return policy on eligible items with free return shipping within Canada and the US.
To initiate a return:
- Contact us within 30 days of delivery
- Include order number and reason for return
- We’ll provide Return Authorization and instructions
Jewelry Services & Repairs
Need professional cleaning, resizing, rhodium plating, or repairs? We offer comprehensive jewelry services — by mail, or by appointment at our Toronto head office.
Services available:
- Complimentary cleaning & inspection
- Ring resizing
- Rhodium re-plating for white gold
- Prong repair and rebuilding
- Pearl restringing
Product Questions
Questions about our materials, diamonds, gold, or specific products? We’re happy to provide detailed information.
Common questions:
- Lab-grown diamond information
- 14K vs 18K gold differences
- Sizing and fit guidance
- Customization options
Warranty & Authenticity
Questions about our lifetime warranty, IGI diamond certificates, or certificates of authenticity?
We provide:
- Lifetime warranty on all jewelry
- IGI diamond certificates
- Certificates of authenticity
- Complete materials disclosure
Before You Contact Us
You might find the answer to your question in our comprehensive resource pages.
Shipping & Returns
Free shipping, delivery times, return policy, and exchange process
Jewelry Services
Professional services, warranty information, and custom design
Jewelry Care Guides
Complete care instructions for gold, diamonds, pearls, and all gemstones
Materials & Authenticity
Information about our solid gold, lab-grown diamonds, and certifications
Sustainability
Our environmental commitments and heirloom-quality approach
Ethical Sourcing
Supply chain transparency and conflict-free materials
Education Resources
Explore our comprehensive education hubs for in-depth information about fine jewelry.
Gold Education Hub
Comprehensive guides on gold purity, alloys, durability, heirloom quality, and care
Diamond Education Hub
Everything about lab-grown diamonds, the 4Cs, certification, ethics, and environmental impact
Jewelry Care Hub
Expert care guides for gold, diamonds, pearls, emeralds, sapphires, and all gemstones
All Jewelry Guides
Complete education library — gold, diamonds, care, sizing, styling, and certification
Frequently Asked Questions
How quickly will I receive a response?
Our concierge chat is available 24/7. Email inquiries receive a response within 24 hours during business days (Monday–Friday, 9 AM–5 PM EST). For urgent matters, indicate this in your subject line. You can also call 855-633-4131 (toll-free) during business hours.
Can I visit DEEVE in person?
Our head office at 302 Bay Street, Suite 409, Toronto serves warranty appointments and local order pickup — by appointment only. It is not a showroom and no jewellery is kept on site. Please email support@deeve.ca to schedule an appointment.
Do you offer phone consultations?
Yes. We’re happy to arrange phone consultations for custom design inquiries or detailed product questions. Call 855-633-4131 (toll-free) or email us first to schedule a convenient time.
How do I track my order?
You’ll receive a shipping confirmation email with a tracking number when your order ships. For order status questions, email support@deeve.ca with your order number and the email address used for the order. Learn more about shipping →
How do I make a warranty claim?
Email support@deeve.ca with details about your piece and the service needed. We respond within 24 hours and provide a prepaid, fully insured shipping label — or arrange local drop-off and pickup at our Toronto head office, by appointment. Most repairs are completed within 2–3 weeks and returned via insured shipping at no cost. Full warranty details →
What is your return policy?
We offer a 30-day return policy on eligible items. Contact us within 30 days of delivery with your order number and reason for return. Return shipping is free within Canada and the US. Read our complete return policy →
How do I care for my jewelry?
We provide care instructions with every purchase. For comprehensive guides, visit our Jewelry Care Hub → with detailed instructions for all materials and gemstones.
Ready to Get Started?
Whether you’re ready to purchase, interested in custom design, or have questions about our jewelry, we’re here to help.
Our Commitment to You
DEEVE is committed to providing exceptional service, expert guidance, and complete transparency. Every inquiry receives personalized attention from Arta Talachian, Master Goldsmith & Certified Gemologist, and our knowledgeable team. We’re not just selling jewelry — we’re helping you find or create pieces that will be treasured for generations.