Contact Deeve
Contact Deeve
We're here to help with your fine jewelry questions, custom design inquiries, orders, and service requests. Our expertise ensures you receive knowledgeable, personalized assistance.
Get in Touch
Whether you're interested in our collection, need help with an existing order, want to discuss custom design, or have questions about our materials and sourcing, we're here to assist you. Our team typically responds within 24 hours during business days.
Contact Information
For all inquiries, orders, and support
Response time: Within 24 hours on business days
(437) 898 - 5969
Location
Ontario, Canada
Custom jewelry designed, cast, and finished in our Ontario studio
Serving customers across Canada and the United States
Business Hours
Monday - Friday: 9:00 AM - 5:00 PM EST
Saturday - Sunday: Closed
Email inquiries answered within 24 hours on business days
What Can We Help You With?
Custom Design Inquiries
Interested in creating your perfect piece? We offer comprehensive custom design services from concept to completion.
What to include in your inquiry:
- Design inspiration or reference images
- Preferred metal (14K or 18K gold, color preference)
- Diamond or gemstone preferences
- Budget range
- Timeline requirements
Order Status & Tracking
Questions about your order? We're here to help with order status, tracking information, and delivery updates.
Please include:
- Order number
- Email address used for order
- Specific question or concern
Returns & Exchanges
Need to return or exchange an item? We offer a 30-day return policy on eligible items.
To initiate a return:
- Contact us within 30 days of delivery
- Include order number and reason for return
- We'll provide Return Authorization and instructions
Jewelry Services & Repairs
Need professional cleaning, resizing, rhodium plating, or repairs? We offer comprehensive jewelry services.
Services available:
- Complimentary cleaning & inspection
- Ring resizing
- Rhodium re-plating for white gold
- Prong repair and rebuilding
- Pearl restringing
Product Questions
Questions about our materials, diamonds, gold, or specific products? We're happy to provide detailed information.
Common questions:
- Lab-grown diamond information
- 14K vs 18K gold differences
- Sizing and fit guidance
- Customization options
Warranty & Authenticity
Questions about our lifetime warranty, certificates of authenticity, or diamond certification?
We provide:
- Lifetime warranty on all jewelry
- IGI diamond certificates
- Certificates of authenticity
- Complete materials disclosure
Before You Contact Us
You might find the answer to your question in our comprehensive resource pages.
Shipping & Returns
Free shipping, delivery times, return policy, and exchange process
Jewelry Services
Professional services, warranty information, and custom design
Jewelry Care Guides
Complete care instructions for gold, diamonds, pearls, and all gemstones
Materials & Authenticity
Information about our solid gold, lab-grown diamonds, and certifications
Sustainability
Our environmental commitments and heirloom-quality approach
Ethical Sourcing
Supply chain transparency and conflict-free materials
Education Resources
Explore our comprehensive education hubs for in-depth information about fine jewelry.
Gold Education Hub
Comprehensive guides on gold purity, alloys, durability, heirloom quality, and care
Diamond Education Hub
Everything about lab-grown diamonds, the 4Cs, certification, ethics, and environmental impact
Jewelry Care Education Hub
Expert care guides for gold, diamonds, pearls, emeralds, sapphires, and all gemstones
Frequently Asked Questions
How quickly will I receive a response?
We typically respond to all email inquiries within 24 hours during business days (Monday-Friday, 9 AM - 5 PM EST). For urgent matters, please indicate this in your subject line.
Can I visit your studio in person?
We operate by appointment only to ensure we can provide personalized attention. Please email us to schedule a visit to our Ontario studio.
Do you offer phone consultations?
Yes, we're happy to arrange phone consultations for custom design inquiries or detailed product questions. Please email us first to schedule a convenient time.
How do I track my order?
You'll receive a shipping confirmation email with tracking number when your order ships. You can track your package using the provided tracking number. Learn more about shipping.
What if I need help with sizing?
We're happy to help with sizing questions. We also offer complimentary resizing for Deeve jewelry. Email us with your order number and we'll provide guidance or arrange resizing.
How do I care for my jewelry?
We provide care instructions with every purchase. For comprehensive guides, visit our Jewelry Care Education Hub with detailed instructions for all materials and gemstones.
Ready to Get Started?
Whether you're ready to purchase, interested in custom design, or have questions about our jewelry, we're here to help.
Our Commitment to You
As a fifth-generation family jeweler, we're committed to providing exceptional service, expert guidance, and complete transparency. Every inquiry receives personalized attention from our knowledgeable team. We're not just selling jewelry—we're helping you find or create pieces that will be treasured for generations.