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Privacy policy
PRIVACY POLICY
Last updated: May 10, 2026
1. INTRODUCTION
DEEVE ("we," "us," or "our") operates deeve.ca. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase from us. By using our site, you agree to the collection and use of information in accordance with this policy.
2. INFORMATION WE COLLECT
We collect the following types of information:
- Personal identification information: name, email address, phone number, billing and shipping address
- Payment information: credit card details (processed securely via third-party payment processors — we do not store card numbers)
- Device and usage data: IP address, browser type, pages visited, referring URLs, and cookies
- Order information: purchase history, product preferences, and communications with us
3. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and delivery notifications
- Respond to customer service inquiries
- Send marketing communications (only with your consent)
- Improve our website and product offerings
- Comply with legal obligations
- Prevent fraud and protect the security of our platform
4. SMS COMMUNICATIONS
By providing your phone number and opting in at checkout, you consent to receive text messages from DEEVE, including:
- Order delivery notifications and shipment tracking updates
- Marketing messages, promotions, and offers (only if separately opted in)
Message frequency varies. Message and data rates may apply.
To opt out at any time, reply STOP to any message. To get help, reply HELP. You can also contact us at hello@deeve.ca.
Your phone number will not be sold or shared with third parties for their own marketing purposes. Consent to receive SMS messages is not a condition of purchase.
For carrier support: supported carriers include AT&T, T-Mobile, Verizon, Rogers, Bell, Telus, and most major carriers.
5. EMAIL COMMUNICATIONS
If you opt in to email marketing at checkout or sign-in, you may receive promotional emails from DEEVE. You can unsubscribe at any time by clicking the "Unsubscribe" link in any email or by contacting us at hello@deeve.ca.
6. SHARING YOUR INFORMATION
We do not sell your personal information. We may share your information with trusted third parties only as necessary to operate our business, including:
- Payment processors (e.g., Shopify Payments, Stripe) to process transactions
- Shipping carriers (e.g., UPS) to fulfill and deliver orders
- Marketing platforms (e.g., Klaviyo) to send emails and SMS with your consent
- Analytics providers (e.g., Google Analytics) to understand site usage
- Legal authorities if required by law or to protect our rights
All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.
7. COOKIES
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser. Disabling cookies may affect certain features of our site.
8. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order data is typically retained for 7 years for tax and accounting purposes.
9. YOUR RIGHTS
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Portability: Request your data in a structured, machine-readable format
- Objection: Object to processing of your data for marketing purposes
- Withdrawal of consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at hello@deeve.ca. We will respond within 30 days.
10. CANADIAN PRIVACY LAW (PIPEDA)
We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). We collect only the information necessary for the purposes identified, obtain consent where required, and provide individuals with access to their information upon request.
11. GDPR — EUROPEAN USERS
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). Our legal bases for processing your data include contract performance, legitimate interests, legal obligation, and consent. You have the right to lodge a complaint with your local data protection authority.
12. CALIFORNIA PRIVACY RIGHTS (CCPA)
If you are a California resident, you have the right to know what personal information we collect, request deletion of your data, and opt out of the sale of your personal information. We do not sell personal information. To exercise your rights, contact us at hello@deeve.ca.
13. SECURITY
We implement industry-standard security measures including SSL encryption, secure payment processing, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
14. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
15. CHILDREN'S PRIVACY
Our store is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
16. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
17. CONTACT US
For any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: Support@deeve.ca Website:
PRIVACY POLICY
Last updated: May 10, 2026
1. INTRODUCTION
DEEVE ("we," "us," or "our") operates deeve.ca. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase from us. By using our site, you agree to the collection and use of information in accordance with this policy.
2. INFORMATION WE COLLECT
We collect the following types of information:
- Personal identification information: name, email address, phone number, billing and shipping address
- Payment information: credit card details (processed securely via third-party payment processors — we do not store card numbers)
- Device and usage data: IP address, browser type, pages visited, referring URLs, and cookies
- Order information: purchase history, product preferences, and communications with us
3. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and delivery notifications
- Respond to customer service inquiries
- Send marketing communications (only with your consent)
- Improve our website and product offerings
- Comply with legal obligations
- Prevent fraud and protect the security of our platform
4. SMS COMMUNICATIONS
By providing your phone number and opting in at checkout, you consent to receive text messages from DEEVE, including:
- Order delivery notifications and shipment tracking updates
- Marketing messages, promotions, and offers (only if separately opted in)
Message frequency varies. Message and data rates may apply.
To opt out at any time, reply STOP to any message. To get help, reply HELP. You can also contact us at hello@deeve.ca.
Your phone number will not be sold or shared with third parties for their own marketing purposes. Consent to receive SMS messages is not a condition of purchase.
For carrier support: supported carriers include AT&T, T-Mobile, Verizon, Rogers, Bell, Telus, and most major carriers.
5. EMAIL COMMUNICATIONS
If you opt in to email marketing at checkout or sign-in, you may receive promotional emails from DEEVE. You can unsubscribe at any time by clicking the "Unsubscribe" link in any email or by contacting us at hello@deeve.ca.
6. SHARING YOUR INFORMATION
We do not sell your personal information. We may share your information with trusted third parties only as necessary to operate our business, including:
- Payment processors (e.g., Shopify Payments, Stripe) to process transactions
- Shipping carriers (e.g., UPS) to fulfill and deliver orders
- Marketing platforms (e.g., Klaviyo) to send emails and SMS with your consent
- Analytics providers (e.g., Google Analytics) to understand site usage
- Legal authorities if required by law or to protect our rights
All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.
7. COOKIES
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser. Disabling cookies may affect certain features of our site.
8. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order data is typically retained for 7 years for tax and accounting purposes.
9. YOUR RIGHTS
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Portability: Request your data in a structured, machine-readable format
- Objection: Object to processing of your data for marketing purposes
- Withdrawal of consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at hello@deeve.ca. We will respond within 30 days.
10. CANADIAN PRIVACY LAW (PIPEDA)
We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). We collect only the information necessary for the purposes identified, obtain consent where required, and provide individuals with access to their information upon request.
11. GDPR — EUROPEAN USERS
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). Our legal bases for processing your data include contract performance, legitimate interests, legal obligation, and consent. You have the right to lodge a complaint with your local data protection authority.
12. CALIFORNIA PRIVACY RIGHTS (CCPA)
If you are a California resident, you have the right to know what personal information we collect, request deletion of your data, and opt out of the sale of your personal information. We do not sell personal information. To exercise your rights, contact us at hello@deeve.ca.
13. SECURITY
We implement industry-standard security measures including SSL encryption, secure payment processing, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
14. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
15. CHILDREN'S PRIVACY
Our store is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
16. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
17. CONTACT US
For any questions, concerns, or requests regarding this Privacy Policy, please contact us: support@deeve.ca website: www.deeve.ca