Contact information

Contact Information
Last updated: July 28, 2026
House of Deeve provides customer support and clear communication for inquiries related to orders, products, custom designs, and post-purchase services.
Business Information
Legal Business Name: House of Deeve
Physical Address:
House of Deeve
302 Bay Street, Suite 409
Toronto, Ontario M5H 0B6
Canada
Our head office is open by appointment only, for warranty service and local order pickup. It is not a showroom, and no jewellery is kept on site.
Customer Support
Email: support@deeve.ca
Email support is available for all inquiries, with responses provided during business days.
Support topics include:

* Order status and tracking
* Product information and specifications
* Custom jewelry design consultations
* Shipping and delivery questions
* Returns, exchanges, and warranty claims
* Payment and billing support
* Technical website assistance
* General inquiries

Phone: (855) 633-4131 (toll-free)
Available Monday to Friday, 9:00 AM – 5:00 PM EST
Closed weekends and statutory holidays
Live Chat: Available on the website during business hours
Business Hours
Monday to Friday: 9:00 AM – 5:00 PM EST
Saturday and Sunday: Closed
Statutory holidays: Closed
Response Times
We aim to respond to email inquiries within 24 hours during business days. During peak periods, response times may be longer.
For urgent matters related to active orders, please include your order number in the email subject line.
Custom Jewelry Design Inquiries
For custom design consultations, please contact support@deeve.ca or use live chat with the following details:

* Design concept or reference images
* Preferred metal type and karat
* Gemstone preferences
* Budget range
* Timeline, if applicable

Warranty and Repair Services
For questions regarding warranty coverage or repairs, contact support@deeve.ca with:

* Order number
* Photos of the item (if applicable)
* Description of the issue

Please refer to the Warranty Policy for full details.
Returns and Exchanges
Return and exchange conditions are outlined in the Returns & Exchanges Policy.
Returns by mail: email support@deeve.ca to request a return. Approved returns receive full shipping instructions — please do not send an item before receiving them.
Privacy and Data Requests
For privacy-related questions or data requests, review the Privacy Policy or email support@deeve.ca with “Privacy Request” in the subject line.
Accessibility
If you require assistance accessing the website or placing an order, contact support@deeve.ca for assistance.