Contact information

Contact Information

Last updated: December 18, 2025

House of Deeve provides customer support and clear communication for inquiries related to orders, products, custom designs, and post-purchase services.

Business Information

Legal Business Name: House of Deeve

Physical Address:
House of Deeve
17 Toll Road
Holland Landing, Ontario L9N 1G6
Canada

Customer Support

Email: support@deeve.ca
Email support is available for all inquiries, with responses provided during business days.

Support topics include:

  • Order status and tracking

  • Product information and specifications

  • Custom jewelry design consultations

  • Shipping and delivery questions

  • Returns, exchanges, and warranty claims

  • Payment and billing support

  • Technical website assistance

  • General inquiries

Phone: (437) 898-5969
Available Monday to Friday, 9:00 AM – 5:00 PM EST
Closed weekends and statutory holidays

Live Chat: Available on the website during business hours

Business Hours

Monday to Friday: 9:00 AM – 5:00 PM EST
Saturday and Sunday: Closed
Statutory holidays: Closed

Response Times

We aim to respond to email inquiries within 24 hours during business days. During peak periods, response times may be longer.

For urgent matters related to active orders, please include your order number in the email subject line.

Custom Jewelry Design Inquiries

For custom design consultations, please contact support@deeve.ca or use live chat with the following details:

  • Design concept or reference images

  • Preferred metal type and karat

  • Gemstone preferences

  • Budget range

  • Timeline, if applicable

Warranty and Repair Services

For questions regarding warranty coverage or repairs, contact support@deeve.ca with:

  • Order number

  • Photos of the item (if applicable)

  • Description of the issue

Please refer to the Warranty Policy for full details.

Returns and Exchanges

Return and exchange conditions are outlined in the Returns & Exchanges Policy.

Mailing Address for Returns:
House of Deeve
17 Toll Road
Holland Landing, Ontario L9N 1G6
Canada

Privacy and Data Requests

For privacy-related questions or data requests, review the Privacy Policy or email support@deeve.ca with “Privacy Request” in the subject line.

Accessibility

If you require assistance accessing the website or placing an order, contact support@deeve.ca for assistance.