Shipping policy

Shipping Policy

Last updated: December 18, 2025

This Shipping Policy explains how shipping works for orders placed on the Deeve online store. If you have questions, contact us at support@deeve.ca.

Shipping Destinations

We currently ship orders within Canada and the United States only.

At this time, we do not offer shipping to other countries.

Shipping Costs

Shipping is free on all orders shipped to Canada and the United States.

No minimum order value is required.

Applicable taxes are calculated at checkout.

Shipping Speed and Delivery Timelines

We offer standard shipping with an estimated delivery timeframe of 3–5 business days for most in-stock items shipped within Canada and the United States.

Please note:

  • Delivery timelines are estimates and not guarantees

  • Expedited or express shipping options are not currently available

Order Processing

Orders are processed as soon as possible after they are placed.

Some orders may require additional verification prior to shipment.

During peak periods such as holidays or promotions, processing and delivery times may be longer.

Custom Designs and Made-to-Order Items

Custom and made-to-order jewelry requires additional production time.

  • Estimated production timeline: 2–6 weeks, depending on design complexity and approvals

  • Production begins once all required details are confirmed

Shipping remains free once the custom order is ready to dispatch.

If you have a specific deadline, please contact us before placing your order to confirm feasibility.

Tracking Information

Once your order ships, you may receive a shipping confirmation email with tracking details when available.

Delivery and Carrier Delays

After an order is handed to the carrier, delivery timing is managed by the carrier.

We are not responsible for delays caused by:

  • Carrier disruptions

  • Weather conditions

  • Customs processing, where applicable

  • Incorrect or incomplete shipping addresses

  • Events outside our reasonable control

Address Accuracy

Please ensure your shipping address is complete and accurate at checkout.

If an order is returned due to an incorrect or incomplete address, we may contact you to arrange reshipment.

Lost, Stolen, or Missing Packages

If tracking indicates your order was delivered but you have not received it:

  • Check your delivery location and with household members or building management

  • Contact the carrier using the tracking number

  • Email support@deeve.ca with your order number and tracking details

We will assist where possible, but replacement or refunds are not guaranteed for packages marked as delivered.

Damaged Packages or Items

If your order arrives damaged, email support@deeve.ca as soon as possible with:

  • Your order number

  • Clear photos of the packaging, shipping label, and damaged item

We will review the information and advise on next steps.

Customer Support

Email and chat support are available for customer inquiries.

Email: support@deeve.ca

Policy Updates

This Shipping Policy may be updated from time to time.

The most current version will always be available on our website.

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