Fine Jewelry FAQ

Frequently Asked Questions & Jewelry Guides

FAQ Main Menu

Materials & Authenticity

Ethical Sourcing at Deeve

Warranty & Commitment

Shipping & Returns

Jewelry Services

Engagement Ring Guide

Refund Policy

Bracelet Guide Earring Guide Size Guide

Fine Jewelry Guides

Learn the difference between 14k and 18k gold, solid gold vs. plated or vermeil, and why material quality matters for everyday wear and long term value. This guide explains how to choose solid gold rings, necklaces, bracelets, and earrings that truly last.

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Discover what lab grown diamonds are, how they’re created, and how they compare to mined stones in beauty, durability, and impact. We cover the 4Cs, ethical sourcing, and why Deeve works exclusively with lab grown diamonds in our fine jewelry.

Lab Grown Diamond Education

Find out how to clean, store, and protect your solid gold and diamond jewelry so it looks beautiful for years. This guide covers at home care, when to seek professional cleaning, and how to keep everyday pieces shining without damage.

View Jewelry Care Guide

Get comfortable with ring sizes, bracelet lengths, and necklace drops. Our sizing guide helps you choose proportions that suit your style and daily life, whether you’re building an everyday stack or selecting a single signature piece.

Browse Size Guide

Learn how to choose a lab grown diamond engagement ring in solid 14k or 18k gold that fits your style, lifestyle, and budget. This guide covers diamond basics, metal choice, ring settings, sizing, and what to consider for a ring you’ll love wearing every day.

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ORDERING & PAYMENT

Browse our collections, select your desired piece, choose your specifications (metal type, size, etc.), add to cart, and proceed to checkout. You'll need to provide your email, shipping address, and payment information. You'll receive an order confirmation email once your purchase is complete.

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and other secure payment methods processed through our encrypted checkout system.

Orders can be cancelled free of charge within 24 hours of purchase. After 24 hours, if your order has been processed or shipped, standard return policies apply. Contactsupport@deeve.caimmediately with your order number to request cancellation.

Yes, you'll receive an email confirmation immediately after placing your order, followed by a shipping confirmation with tracking details once your order ships.

Contact us atsupport@deeve.cawithin 24 hours of placing your order. We'll do our best to accommodate changes, but once an order enters production or shipping, modifications may not be possible.

SHIPPING & DELIVERY

All shipping is completely free on all orders to Canada and the United States with no minimum order value required.

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We currently ship within Canada and the United States only. We do not offer international shipping at this time.

Most in-stock items arrive within 4-6 business days. Custom design and made-to-order pieces require 2-6 weeks for production, depending on design complexity. Delivery timelines are estimates and may vary during peak periods.

We do not currently offer expedited or express shipping services. All orders ship with our standard free shipping method.

You'll receive a shipping confirmation email with tracking details when your order ships. Use the tracking number to monitor your package's progress with the carrier.

Contact us immediately atsupport@deeve.cawithin 7 days of delivery with your order number and clear photos of the item, packaging, and shipping label. We'll arrange for a replacement or full refund at no cost to you, including prepaid return shipping.

First, check around your delivery location and with household members or building management. Then contact the carrier using your tracking number. If you still can't locate it, emailsupport@deeve.cawith your order number and tracking details.

Contactsupport@deeve.caimmediately. If your order hasn't shipped yet, we may be able to update the address. Once shipped, address changes must be made directly with the carrier.

PRODUCT INFORMATION

We craft premium fine jewelry exclusively in 14k and 18k gold with investment grade quality. All pieces are designed to be worn daily and passed down as heirlooms, sourced from Canadian and US manufacturers with strict quality control.

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We offer both natural and lab-grown diamonds. Each product listing specifies the diamond type. Contactsupport@deeve.caif you have questions about a specific piece.

Yes. We source all materials from Canadian and US manufacturers with strict quality control and ethical sourcing standards, ensuring transparency throughout our supply chain.

We recommend visiting a local jeweler for professional sizing, or you can use a printable ring sizer. Contactsupport@deeve.cafor sizing assistance. We also offer one complimentary resizing within 60 days of purchase.

We operate primarily online with an in house studio in Holland Landing, Ontario. For custom design consultations or to view specific pieces, contactsuppor@deeve.cato arrange an appointment.

Contactsupport@deeve.cato inquire about special gift packaging options for your order.

Our jewelry represents five generations of family craft lineage, combining traditional goldsmithing expertise with modern design. Every piece is investment grade, heirloom quality fine jewelry backed by our lifetime warranty and refurbishment services.

RETURNS & EXCHANGES

We offer free returns and exchanges within 30 days of delivery. Items must be unworn, in original pristine condition with all packaging, tags, certificates, and documentation included. Contactsupport@deeve.cato receive a return authorization number and prepaid shipping label. View our complete Return & Refund Policy.

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Email support@deeve.cawithin 30 days of receiving your order with your order number, item details, and reason for return. We'll provide a return authorization (RA) number, detailed instructions, and a prepaid shipping label.

Yes. Custom designed or bespoke jewelry, personalized or engraved items, earrings (for health and hygiene reasons), items marked as final sale or clearance, and gift cards cannot be returned or exchanged. Items damaged due to misuse, wear, or improper care are also non returnable.

Refunds are processed within 5 to 7 business days after we receive and inspect your return. Depending on your financial institution, it may take an additional 3 to 5 business days for the refund to appear in your account.

Yes! We're happy to exchange your item for a different size, style, color, or metal type within 30 days of purchase, subject to availability. If there's a price difference, we'll either refund the difference or send a secure payment request. Your exchange item ships once we receive and inspect your return.

Returns and exchanges within Canada and the United States are FREE. We provide a prepaid return shipping label upon approval of your return request.

Contact us immediately atsupport@deeve.cawith your order number, clear photos of the item received, and a description of what you ordered. We'll arrange for the correct item to be sent at no cost to you.

CUSTOM DESIGN

Yes! We specialize in custom fine jewelry. Emailsupport@deeve.cawith your design concept, preferred metal type and karat, gemstone preferences, budget range, and timeline. We'll respond with a feasibility assessment within 1-2 business days.

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Custom design and production typically requires 2-6 weeks, depending on design complexity and approval timelines. The timeline begins once all required details are confirmed and any necessary approvals are completed.

Yes, during the design approval process before production begins. Once production starts, changes may not be possible. Please note that custom pieces are final sale and cannot be returned.

Pricing varies based on metal type (14k or 18k gold), gemstones, and design complexity. Contactsupport@deeve.cawith your concept and budget range for a detailed quote.

In many cases, yes. Emailsupport@deeve.cawith inspiration images, and we'll assess feasibility, discuss any necessary modifications, and provide a quote.

Yes. Contactsupport@deeve.cato schedule a consultation. We'll discuss your vision, preferences, timeline, and budget to create a piece that's uniquely yours.

SIZING & ALTERATIONS

Yes! All rings purchased from House of Deeve include one complimentary resizing within 60 days of purchase (up to one full size up or down). Contactsupport@deeve.cato arrange return shipping for professional resizing.

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Professional resizing typically takes 1-2 weeks once we receive your ring, plus shipping time both ways.

Most rings can be resized, but some designs (eternity bands, tension settings, certain intricate patterns) have limitations. Contactsupport@deeve.cato confirm if your specific ring can be resized.

Yes. After the complimentary 60-day period, resizing fees apply based on the complexity of the work required. Contactsupport@deeve.cafor a quote.

We'll work with you to ensure the perfect fit. If additional adjustments are needed within the 60-day complimentary period, we'll resize it again at no charge.

ACCOUNT & PRIVACY

No, you can checkout as a guest. However, creating an account allows you to track orders, view order history, save favorites, and manage your information more easily.

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Click "Account" or "Sign In" at the top of our website, then select "Create Account" and follow the prompts to set up your profile.

We use industry-standard encryption and security measures to protect your data. All payment information is processed through secure, encrypted channels. Review our complete Privacy Policy for details.

Yes. Log into your account and navigate to "Account Settings" to update your email, password, shipping addresses, or communication preferences.

Click the "Unsubscribe" link at the bottom of any promotional email, or contactsupport@deeve.cato manage your email preferences.

We do not sell your personal information. We only share data with trusted service providers necessary to process orders and provide services. See our Privacy Policy for complete details.

WARRANTY & CARE

All House of Deeve jewelry includes a lifetime craftsmanship warranty against manufacturing defects, covering defects in materials, prong or setting issues, and clasp malfunctions. This does not cover normal wear and tear, damage from misuse, accidents, loss, theft, or repairs by third parties.

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Emailsupport@deeve.cawith your order number, clear photos of the item, and a description of the issue. We'll assess your claim and provide next steps for repair or replacement.

Yes. We offer lifetime warranty and refurbishment services to extend the lifespan of your pieces. Contactsupport@deeve.cawith photos and a description of the repair needed for an assessment and quote.

Store pieces separately in soft pouches to prevent scratching, remove jewelry before swimming, showering, or exercising, clean regularly with a soft lint free cloth, avoid harsh chemicals and perfumes, and have prongs checked annually by a professional jeweler.

Yes. Contactsupport@deeve.cato arrange professional cleaning, polishing, and inspection services to keep your jewelry looking its best.

Contactsupport@deeve.caimmediately with your order number and photos. We'll assess whether it's covered under warranty or provide a quote for stone replacement and setting repair.

We recommend insuring valuable jewelry pieces. Contactsupport@deeve.caand we can provide documentation and appraisals needed for insurance purposes.

CONTACT & SUPPORT

Email: support@deeve.ca (24/7)
Phone: (437) 898-5969 (Monday-Friday, 9 AM-5 PM EST)
Live Chat: Available on our website during business hours
Mail: 17 Toll Road, Holland Landing, Ontario L9N 1G6, Canada

Email support is available 24/7. Phone support is Monday-Friday, 9 AM-5 PM EST. We're closed weekends and statutory holidays.

We strive to respond to all email inquiries within 24 hours during business days. During peak periods such as holidays or major promotions, response times may be slightly longer. For urgent matters related to active orders, include your order number in the email subject line for faster processing.

We operate primarily online with an in-house design studio. We welcome appointments for custom design consultations, repairs, and viewings. Contact us to schedule a visit.

Yes. For technical questions about jewelry, custom designs, or repairs, our experienced jewelers are available by appointment. Emailsupport@deeve.cato schedule a consultation.

POLICIES & ADDITIONAL INFORMATION

Applicable taxes are calculated and displayed at checkout based on your shipping address in accordance with Canadian and US tax regulations.

All prices are displayed in Canadian Dollars (CAD). Your currency may be converted at checkout based on your location and payment method.

Our products are intended for personal or household use. For wholesale, B2B catalogs, or commercial inquiries, contactsupport @deeve.ca.

Yes! Gift cards are available for purchase and make the perfect gift for any occasion. Gift cards are final sale and cannot be returned or exchanged.

Enter your discount code in the "Discount code" field at checkout before completing your purchase. Only one discount code can be used per order unless otherwise specified.

Contactsupport@deeve.cato learn about current promotions and customer appreciation programs.