Warranty & Commitment
Our Lifetime Warranty
Every piece from House of Deeve is backed by our comprehensive lifetime warranty—a testament to five generations of craftsmanship and our unwavering commitment to quality.
What's Covered
Structural Integrity
We guarantee the structural integrity of all our solid 14k and 18k gold jewelry for life. This includes:
- Manufacturing defects in materials or workmanship
- Prong retipping and reinforcement
- Stone tightening and resetting (for stones originally set by us)
- Clasp and closure repair or replacement
- Chain link repair and soldering
- Ring shank repair and reinforcement
Complimentary Services
As part of our lifetime commitment, all House of Deeve pieces receive:
- Professional cleaning and polishing
- Inspection and maintenance checks
- Rhodium re-plating (for white gold pieces)
- Minor adjustments and tightening
Natural & Lab-Grown Diamonds
All diamonds—both natural and IGI-certified lab-grown—are guaranteed against loss due to manufacturing defect in the original setting. Our in-house gemologists will inspect and verify the security of your stones at any time.
How It Works
1. Contact Us
Reach out to our team with details about your piece and the service needed. We'll provide guidance and next steps within 24 hours.
2. Send Your Piece
Ship your jewelry to our studio using our prepaid, fully insured shipping label. We'll confirm receipt immediately upon arrival.
3. Expert Assessment
Our master jewelers will inspect your piece in our in-house studio and provide a detailed assessment of the work required.
4. Precision Repair
All warranty work is completed by the same artisans who create our pieces—ensuring the highest standards of craftsmanship.
5. Return Shipping
Your restored piece is returned via fully insured shipping at no cost to you.
Important Information
What's Not Covered
Our lifetime warranty covers manufacturing defects and normal wear. The following are not included:
- Loss, theft, or damage from accidents, misuse, or abuse
- Damage from exposure to harsh chemicals, chlorine, or extreme temperatures
- Modifications or repairs performed by third parties
- Normal wear and tear on high-friction areas (e.g., ring band thinning from daily wear)
- Resizing beyond the original size range of the piece
- Damage to gemstones from impact or abrasion
- Engraving removal or alteration
Shipping & Handling
Warranty repairs are completed free of charge. Shipping to our studio is covered by us via prepaid label. Return shipping is complimentary for warranty work. For non-warranty services, standard repair fees and shipping costs apply.
Turnaround Time
Most warranty repairs are completed within 2-3 weeks from receipt. Complex restorations may require additional time—we'll provide an estimated timeline during assessment.
Beyond the Warranty: Our Care Commitment
Lifetime Support
Even outside warranty coverage, we're here to care for your jewelry. Our in-house studio offers comprehensive repair, restoration, and customization services at transparent pricing.
Complimentary Consultations
Unsure if your piece needs service? Send us photos anytime for a free assessment and care recommendations from our team.
Heirloom Restoration
We honor our five-generation heritage by offering specialized restoration services for vintage and heirloom pieces—whether created by us or not.
Our Ethical Commitment
Every House of Deeve piece is crafted with integrity:
- Conflict-Free Sourcing: All diamonds and gemstones are ethically sourced and certified
- Recycled Metals: We prioritize recycled gold in our fabrication process
- Lab-Grown Options: IGI-certified lab-grown diamonds offer sustainable luxury without compromise
- Transparent Practices: Full disclosure of materials, origins, and certifications
- In-House Production: Complete control over quality and ethical standards
Questions About Your Warranty?
Our team is here to help. Contact us anytime for warranty service, care advice, or to discuss your piece.
Email: care@deeve.ca
Response Time: Within 24 hours