Fine Jewelry Services
Deeve Jewelry Services
Expert care and maintenance for your treasured pieces. From complimentary cleaning and inspections to professional repairs and custom design, Deeve's five-generation expertise ensures your jewelry receives the specialized attention it deserves.
Why Choose Deeve for Jewelry Services
As a fifth-generation jeweler specializing in solid 14K and 18K gold and certified lab-grown diamonds, we understand the craftsmanship, materials, and care required to maintain heirloom-quality jewelry. Our Ontario studio combines traditional techniques with modern technology to provide comprehensive jewelry services backed by our lifetime warranty and commitment to excellence.
Complimentary Services for Deeve Customers
All Deeve jewelry purchases include lifetime complimentary services to keep your pieces in pristine condition.
Professional Cleaning & Polishing
Restore your jewelry's original brilliance with our professional cleaning service. We use specialized equipment and techniques safe for your specific metals and gemstones.
- Ultrasonic cleaning for diamonds and durable gemstones
- Hand polishing for delicate pieces
- Gentle cleaning for pearls and soft gemstones
- Professional-grade solutions and equipment
Prong Inspection & Tightening
Regular prong inspection prevents stone loss and ensures your gemstones remain secure. We check and tighten prongs as needed during every visit.
- Microscopic inspection of all prongs and settings
- Prong tightening to secure loose stones
- Assessment of prong wear and recommendations
- Prevention of stone loss through regular maintenance
Annual Jewelry Inspection
Comprehensive annual inspection identifies potential issues before they become problems, protecting your investment and preventing costly repairs.
- Setting and prong security assessment
- Clasp and closure functionality check
- Metal wear evaluation
- Gemstone condition inspection
- Detailed report and recommendations
Professional Jewelry Services
Expert services performed in our Ontario studio by certified jewelers with five generations of experience.
Rhodium Re-Plating for White Gold
Restore your white gold jewelry's bright white finish with professional rhodium plating. White gold naturally has a pale yellow-gray color and is plated with rhodium for its signature white appearance.
When needed: Every 1-3 years depending on wear
Timeline: 1-2 weeks
Process: Professional cleaning, polishing, electroplating, quality inspection
Ring Resizing
Professional resizing to ensure perfect fit and comfort. Our expert jewelers can resize most rings while maintaining structural integrity and design.
Sizing up: Metal added to ring shank
Sizing down: Section of metal removed
Timeline: 1-3 weeks
Note: Some designs have resizing limitations (eternity bands, tension settings)
Prong Re-Tipping & Rebuilding
When prongs become worn or damaged, re-tipping or rebuilding restores security and protects your gemstones from loss.
Re-tipping: New metal added to worn prong tips
Rebuilding: Complete prong replacement for severely damaged prongs
Timeline: 1-2 weeks
Prevention: Regular inspections catch wear early
Pearl Restringing
Professional pearl restringing with silk thread and individual knotting between each pearl prevents total loss if strand breaks.
Frequency: Every 1-3 years depending on wear
Process: Pearl inspection, cleaning, silk selection, hand-knotting, clasp attachment
Timeline: 1-3 weeks
Chain & Clasp Repair
Expert repair of broken chains, worn links, and damaged clasps to restore functionality and prevent loss.
Services: Soldering broken links, replacing damaged sections, clasp replacement, jump ring repair
Timeline: 1-2 weeks
Stone Setting & Replacement
Professional setting of loose stones or replacement of lost gemstones with certified lab-grown diamonds or quality gemstones.
Services: Secure setting, stone matching, quality certification
Timeline: 2-4 weeks depending on stone sourcing
Custom Design & Bespoke Services
Custom Jewelry Design
Create your perfect piece from concept to completion. Our design process combines your vision with our five-generation expertise in fine jewelry.
- Personal design consultation
- CAD rendering and 3D modeling
- Material selection (14K/18K gold, lab-grown diamonds)
- In-house fabrication in our Ontario studio
- Lifetime warranty on all custom pieces
Jewelry Redesign & Transformation
Transform inherited or outdated jewelry into modern pieces you'll love to wear while preserving sentimental value.
- Design consultation to understand your vision
- Assessment of existing materials and gemstones
- New design concepts and renderings
- Expert craftsmanship and fabrication
- Preservation of family history and meaning
Engraving Services
Personalize your jewelry with professional engraving for special dates, initials, or meaningful messages.
- Hand engraving and machine engraving available
- Font selection and design consultation
- Inside band engraving for rings
- Timeline: 1-2 weeks
Lifetime Warranty & Guarantee
Every piece of Deeve jewelry is backed by our comprehensive lifetime warranty, reflecting our confidence in our craftsmanship and materials.
What's Covered
- Manufacturing defects: Structural issues, setting failures, metal defects
- Stone loss: Due to setting failure or manufacturing defect
- Prong damage: From normal wear (excludes impact damage)
- Clasp failure: Manufacturing or material defects
- Metal integrity: Cracking, breaking, or structural failure
Warranty Terms
- Lifetime coverage: For original purchaser
- Proof of purchase required: Original receipt or order confirmation
- Normal wear covered: Excludes damage from accidents, abuse, or neglect
- Professional repairs only: Unauthorized repairs void warranty
- Complimentary services: Cleaning, inspection, prong tightening always free
How to Use Your Warranty
- Contact us: Email or visit our studio with your piece
- Assessment: We evaluate the issue and determine coverage
- Repair or replacement: Covered issues repaired at no charge
- Timeline: Most warranty repairs completed within 2-3 weeks
- Return shipping: Complimentary for warranty repairs
Jewelry Care Resources
Proper care extends the life and beauty of your jewelry. Explore our comprehensive care guides for expert advice.
Jewelry Care Education Hub
Complete guides for caring for gold, diamonds, pearls, emeralds, and all gemstones
Gold & Diamond Care Guide
At-home cleaning methods and maintenance schedules
Professional Maintenance Guide
When to see a jeweler and what to expect
Long-Term Storage Guide
Preserve heirloom pieces for generations
Our Service Process
Contact & Consultation
Reach out via email, phone, or visit our Ontario studio. Describe the service needed and we'll provide initial guidance and timeline estimates.
Assessment & Quote
We examine your piece under magnification, assess the work required, and provide a detailed written quote with timeline.
Authorization & Service
Once you approve the quote, we begin work in our studio. You'll receive updates on progress and any additional findings.
Quality Inspection
Every piece undergoes rigorous quality inspection before return to ensure it meets our five-generation standards.
Return & Care Instructions
We return your jewelry with care instructions and recommendations for ongoing maintenance.
Frequently Asked Questions
How often should I have my jewelry professionally serviced?
We recommend annual inspections for all fine jewelry, with more frequent visits (every 6 months) for daily-wear pieces like engagement rings. Complimentary cleaning and prong tightening are available anytime. See our maintenance schedule guide.
Do you service jewelry not purchased from Deeve?
Yes, we provide professional services for all fine jewelry regardless of where it was purchased. While our lifetime warranty applies only to Deeve pieces, we're happy to care for your entire collection.
How long does rhodium re-plating take?
Rhodium re-plating typically takes 1-2 weeks. The process includes thorough cleaning, polishing to prepare the surface, electroplating, and quality inspection. Learn more about white gold care.
Can all rings be resized?
Most rings can be resized, but some designs have limitations. Eternity bands (stones all around), tension settings, and rings with continuous patterns typically cannot be resized. We'll assess your specific piece and provide honest recommendations.
What's included in the lifetime warranty?
Our lifetime warranty covers manufacturing defects, stone loss due to setting failure, prong damage from normal wear, clasp failures, and metal integrity issues. It excludes damage from accidents, abuse, or unauthorized repairs. All Deeve customers receive lifetime complimentary cleaning, inspection, and prong tightening.
How do I ship jewelry for service?
For customers outside our local area, we provide detailed shipping instructions including insurance requirements and secure packaging guidelines. Contact us first to discuss your service needs and receive shipping instructions.
Do you offer rush services?
Rush services may be available for certain repairs depending on our current workload. Contact us to discuss your timeline needs and we'll do our best to accommodate urgent requests.
What if my jewelry needs repair not covered by warranty?
We provide detailed written quotes for all non-warranty repairs before beginning work. You'll know exactly what to expect in terms of cost and timeline, with no surprises.
Schedule Your Jewelry Service
Whether you need complimentary cleaning, professional repair, or custom design, our expert team is here to help. Contact us to discuss your jewelry service needs.