Cleaning, Resizing, Rhodium Plating & Custom Design
DEEVE offers professional fine jewelry repair services in Ontario, Canada — including complimentary cleaning, prong inspection, ring resizing (1–3 weeks), rhodium re-plating for white gold (1–2 weeks), pearl restringing, chain repair, stone setting, and custom design. All services are performed by Arta Talachian, Master Goldsmith & Certified Gemologist. Complimentary cleaning and prong tightening are available for all DEEVE customers at no charge, for life.
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Quick Answer Complimentary Services Professional Repairs Custom Design Warranty Service Process FAQQuick Answer: DEEVE Jewelry Services at a Glance
- Complimentary (lifetime, all DEEVE customers): Professional cleaning & polishing, prong inspection & tightening, annual inspection
- Rhodium re-plating: Restores white gold’s bright white finish — 1–2 weeks, needed every 1–3 years
- Ring resizing: Most rings up or down 1–2 sizes — 1–3 weeks (eternity bands cannot be resized)
- Prong re-tipping & rebuilding: Secures loose stones, prevents loss — 1–2 weeks
- Pearl restringing: Hand-knotted silk, individual knots between each pearl — 1–3 weeks
- Non-DEEVE jewelry: All repair services available for any fine jewelry, not just DEEVE pieces
Why Choose DEEVE for Jewelry Services
Specializing in solid 14K and 18K gold and IGI-certified lab-grown diamonds, we understand the craftsmanship, materials, and care required to maintain heirloom-quality jewelry. Our Ontario studio combines traditional techniques with modern technology to provide comprehensive jewelry services backed by our lifetime warranty and commitment to excellence.
Complimentary Services for DEEVE Customers
All DEEVE jewelry purchases include lifetime complimentary services to keep your pieces in pristine condition.
Professional Cleaning & Polishing
Restore your jewelry’s original brilliance with our professional cleaning service.
- Ultrasonic cleaning for diamonds and durable gemstones
- Hand polishing for delicate pieces
- Gentle cleaning for pearls and soft gemstones
Prong Inspection & Tightening
Regular prong inspection prevents stone loss and ensures your gemstones remain secure.
- Microscopic inspection of all prongs and settings
- Prong tightening to secure loose stones
- Assessment of prong wear and recommendations
Annual Jewelry Inspection
Comprehensive annual inspection identifies potential issues before they become problems.
- Setting and prong security assessment
- Clasp and closure functionality check
- Metal wear evaluation
- Gemstone condition inspection
Professional Jewelry Services
Expert services performed in our Ontario studio by Arta Talachian, Master Goldsmith & Certified Gemologist.
Rhodium Re-Plating for White Gold
Restore your white gold jewelry’s bright white finish with professional rhodium plating.
When needed: Every 1–3 years depending on wear
Timeline: 1–2 weeks
Ring Resizing
Professional resizing to ensure perfect fit and comfort.
Sizing up: Metal added to ring shank
Sizing down: Section of metal removed
Timeline: 1–3 weeks
Note: Eternity bands and tension settings cannot be resized
Prong Re-Tipping & Rebuilding
Re-tipping or rebuilding restores security and protects your gemstones from loss.
Re-tipping: New metal added to worn prong tips
Rebuilding: Complete prong replacement
Timeline: 1–2 weeks
Pearl Restringing
Professional pearl restringing with silk thread and individual knotting between each pearl.
Frequency: Every 1–3 years depending on wear
Timeline: 1–3 weeks
Chain & Clasp Repair
Expert repair of broken chains, worn links, and damaged clasps.
Services: Soldering broken links, replacing damaged sections, clasp replacement
Timeline: 1–2 weeks
Stone Setting & Replacement
Professional setting of loose stones or replacement of lost gemstones.
Services: Secure setting, stone matching, quality certification
Timeline: 2–4 weeks depending on stone sourcing
Custom Design & Bespoke Services
Custom Jewelry Design
Create your perfect piece from concept to completion.
- Personal design consultation
- CAD rendering and 3D modeling
- Material selection (14K/18K gold, IGI-certified lab-grown diamonds)
- In-house fabrication in our Ontario studio
- Lifetime warranty on all custom pieces
Jewelry Redesign & Transformation
Transform inherited or outdated jewelry into modern pieces you’ll love to wear.
- Design consultation to understand your vision
- Assessment of existing materials and gemstones
- New design concepts and renderings
- Expert craftsmanship and fabrication
Engraving Services
Personalize your jewelry with professional engraving.
- Hand engraving and machine engraving available
- Font selection and design consultation
- Inside band engraving for rings
- Timeline: 1–2 weeks
Lifetime Warranty & Guarantee
Every DEEVE piece is backed by our comprehensive lifetime warranty.
What’s Covered
- Manufacturing defects: Structural issues, setting failures, metal defects
- Stone loss: Due to setting failure or manufacturing defect
- Prong damage: From normal wear
- Clasp failure: Manufacturing or material defects
- Metal integrity: Cracking, breaking, or structural failure
Warranty Terms
- Lifetime coverage: For original purchaser
- Proof of purchase required
- Normal wear covered: Excludes accidents, abuse, or neglect
- Professional repairs only: Unauthorized repairs void warranty
- Complimentary services: Cleaning, inspection, prong tightening always free
How to Use Your Warranty
- Contact us: Email support@deeve.ca
- Assessment: We evaluate the issue and determine coverage
- Repair or replacement: Covered issues repaired at no charge
- Timeline: Most warranty repairs within 2–3 weeks
- Return shipping: Complimentary prepaid insured label for warranty repairs
Jewelry Care Resources
Proper care extends the life and beauty of your jewelry.
Jewelry Care Hub
Complete guides for caring for gold, diamonds, pearls, and all gemstones
Professional Maintenance Guide
When to see a jeweler and what to expect at each service visit
Gold & Diamond Care Guide
At-home cleaning methods and maintenance schedules
Lifetime Warranty Details
Full warranty coverage, exclusions, and how to make a claim
Our Service Process
Contact & Consultation
Email support@deeve.ca or call (437) 898-5969. Describe the service needed and we’ll provide initial guidance and timeline estimates.
Assessment & Quote
We examine your piece under magnification, assess the work required, and provide a detailed written quote with timeline.
Authorization & Service
Once you approve the quote, we begin work in our studio. You’ll receive updates on progress and any additional findings.
Quality Inspection
Every piece undergoes rigorous quality inspection before return.
Return & Care Instructions
We return your jewelry with care instructions. Warranty repairs include complimentary prepaid insured return shipping.
Frequently Asked Questions
How often should I have my jewelry professionally serviced?
Annual inspections are recommended for all fine jewelry, with more frequent visits (every 6 months) for daily-wear pieces like engagement rings. See our maintenance schedule guide →
Do you service jewelry not purchased from DEEVE?
Yes. We provide professional services for all fine jewelry regardless of where it was purchased. Our lifetime warranty applies only to DEEVE pieces, but we’re happy to care for your entire collection.
How long does rhodium re-plating take?
Rhodium re-plating typically takes 1–2 weeks including cleaning, polishing, electroplating, and quality inspection. Learn more about white gold care →
Can all rings be resized?
Most rings can be resized, but eternity bands, tension settings, and rings with continuous patterns typically cannot. We’ll assess your specific piece and provide honest recommendations.
What’s included in the lifetime warranty?
Our lifetime warranty covers manufacturing defects, stone loss due to setting failure, prong damage from normal wear, clasp failures, and metal integrity issues. Full warranty details →
How do I ship jewelry to DEEVE for service?
Contact us at support@deeve.ca first. For warranty repairs, a prepaid fully insured shipping label is provided.
Schedule Your Jewelry Service
Whether you need complimentary cleaning, professional repair, or custom design, our expert team is here to help.